We ship out your order within 12-24 hours after it is placed in most cases. Usually we are able to get it into the mail by the next day. If there will be a delay of any kind, I will contact you via email with the reason and an estimate of when it will be shipped. We want you to be able to start enjoying your purchase as soon as possible!
Each item is packed with care to ensure against damage. Because we take great care in packing and selecting the best method to ship, we believe that paying extra for insurance is well, just a waste of money. You may ask for insurance if you would like and it will be billed to your order. All packages are shipped both first class or priority mail (which automatically includes $50 insurance) and most arrive within just a few days. Some take a little longer. Some items are actually cheaper shipping priority mail than first class, so compare rates before committing!
The shipping amount is calculated based on my best guess of the total SHIPPING weight of your purchase, NOT the true weight of the item(s). We use USPS (United States Postal Service) exclusively because they have the best rates for shipping the type of packages we send. By processing your shipping through the USPS you and I will receive a tracking number so we will know where your package is on it’s journey to you!
In addition to the actual USPS cost of shipping, a flat $1.50 handling fee is added to the shipping. This is to cover the cost of packaging, paper, labels, ink, tape…..those necessary things to get the order to you. I do not include this in the price of each item to inflate the items price, but it is added PER PACKAGE. It is an unavoidable cost I ask you to share with me.
We ship around the world! Lately though the costs have become unreasonable for some items. Therefore be aware that the price calculated for your order is the best we can do. We often ship at a loss because of these changes. You can ask prior to purchase and I can give you an estimate of the costs to ship if you’d like. Customs fees in your country are your responsibility and not part of the shipping charge from us.
REFUNDS AND EXCHANGES
Our items are lovingly hand crafted with care and attention to detail. Our designs are tested and refined for durability, wearability and/or useability, and longevity. Therefore we do not accept returns on our crafts.
However, we want you to be happy with your purchase and it’s place in your life. If you have any concerns, please contact us with them and we will happily work out a resolution that will suit your needs.
*All shipping to and from our studio is the buyers’ responsibility.
NOTE: Cancellations will not be accepted after the order has shipped. Contact us if there is a problem. email@example.com
Additional Policies and FAQs
I want you to like what you buy. So I make every effort to give you a great shopping experience. Always ask me if you have any questions.
We assure you that we will do as much as possible to secure your transactions with us and maintain your privacy. We do NOT sell or share your information with any other entity either online or elsewhere. We value your relationship with us and will continue to make your online experience as great as if we were meeting in person.
Linda Stiles Smith and Naturescapes Studio welcomes your inquiries about purchasing our handcrafted tools and artwork for resale thru your business.
We have several satisfied wholesale accounts that have been with us since 2006. As a small business ourselves, we are willing to work with you to get our products to your customers. However we do have minimums on our product lines which apply to first orders to companies both large and small. Please contact us for more information on how we can meet your needs. Email: firstname.lastname@example.org
We do not do consignments on our artwork. We accept consignment agreements on a very limited basis for our artwork. We like working with fellow entrepreneurs though so please contact us with inquiries. Email: email@example.com
All artwork, photos, videos, PDF files, names, titles, and designs shown online or in print are the exclusive property of Linda Stiles Smith and Naturescapes Studio. All rights reserved. Any reproduction or use of this property other than that defined is strictly prohibited without the express written consent of Linda Stiles Smith.
The materials/artwork purchased from me are for your exclusive use only or to be given as a gift. The items purchased from this site are not intended for resale.
Your purchase and use constitutes an agreement to the terms of my copyright. Please contact me if you have any questions concerting this. firstname.lastname@example.org